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Solved: Shutdown Issue On Windows 10 Hp, Intel Management Engine 9 – viettingame

Intel (R) Management Engine Interface driver has become one of the major cause for shutdown related issues in windows laptops. To fix the incomeplete shutdown bug (Light stays on and screen goes black), one needs to downgrade to Intel (R) Management Engine Interface (MEI) driver to a lower version (From version 11 to 9 or 10). The problem is whenever you uninstall Intel (R) Management Engine Interface from device manager, it rolls back and updates itself to the same state again.

Đang xem: Solved: shutdown issue on windows 10


Here is a working solution about how to downgrade Intel (R) Management Engine Interface driver from version 11 to 9.

Step 1 – First go to https://downloadcenter.intel.com/tìm kiếm?keyword=intel+management+engine. Tải về the relevant Intel (R) Management Engine Interface driver from there compatible to your máy tính xách tay model.

Also, you can go to different manufacturers websites and tải về the right driver depending upon your máy tính xách tay model.

Below are some famous máy tính xách tay manufacturers and their driver resource pages.

Step 2 – Now, install the downloaded driver. Do not worry about uninstalling the version 11 of Intel (R) Management Engine Interface driver first as when you will install it it will override the driver installation.


Step 3 – Now, press windows key + x and write services.msc in the run command box.


Step 4 – Now, once service manager window opens up, find windows update entry from it. Double nhấp chuột on it and choose startup type as disabled.

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Step 5 – Now, nhấp chuột stop.

Step 6 – Now, tải về windows 10 show or hide updates tool from Microsoft. Now, run the troubleshooter and hide updates to the Intel Management Engine Interface (MEI) Driver.


Step 7 – Now, reboot the PC.

You have rolled back the MEI driver to the previous version. Now, its time to change startup type as automatic in windows update entry in the service manager.

Step 8 – Open service manager and double nhấp chuột on windows update and again choose startup type as automatic.



Saurav is associated with IT industry and computers for more than a decade and is writing on The Geek Page on topics revolving on windows 10 and softwares.

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Filed Under: Windows 10

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